ITIL® Foundation

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ITIL® Foundation

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

Target Audience

People who work on IT Infrastructure Services domain and who want to aspire their career and expand their knowledge in Service Management. This course will also be useful to gain knowledge on IT Infrastructure Library. From beginners to Senior Managers are welcomed to expand their knowledge on ITIL

Prerequisites

You need to have interest in IT Infrastructure Domain which is a booming technology in recent days.

Course Objectives

Run an entire IT Infrastructure Operation Team for any customer categoryTo complete ITIL Certifications  

Course Curriculum

Section 1 : ITIL Introduction
Good practicesEase ITIL adoptionITIL qualification scheme, bodies, and certifications
Section 2 : Service Strategy
Design, develop, and implement service managementService management as a strategic assetSetting objectives and expectationsIdentify and select prioritization opportunities
Section 3 : Service Design
Design and develop servicesDevelop processesDesign principles and methodsConvert strategy into services
Section 4 : Service Transition
Develop and improve capabilitiesImproved methods for transitioning new and changed services into operationManage the complexity related to changesPrevent undesired results while enabling innovation
Section 5 : Service Operation
Effectively and efficiently deliver support servicesEnsure value to customer and service providerMaintain stability while allowing for changeOrganize to improve IT support to customers
Section 6 : Continual Service Improvement
Create and maintain value for customersImportance of better design, introduction, and operation of servicesImproving service quality, business continuity, and IT efficiencyLink improvement efforts to strategy, design, and transition