ITIL® Foundation

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ITIL® Foundation

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

Target Audience

People who work on IT Infrastructure Services domain and who want to aspire their career and expand their knowledge in Service Management. This course will also be useful to gain knowledge on IT Infrastructure Library. From beginners to Senior Managers are welcomed to expand their knowledge on ITIL

Prerequisites

You need to have interest in IT Infrastructure Domain which is a booming technology in recent days.

Course Objectives

  • Run an entire IT Infrastructure Operation Team for any customer category
  • To complete ITIL Certifications

 


 

Course Curriculum


Section 1 : ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications


Section 2 : Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities


Section 3 : Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services


Section 4 : Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation


Section 5 : Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers


Section 6 : Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition