ITIL® Intermediate: Continual Service Improvement


ITIL® Intermediate: Continual Service Improvement

ITIL® Intermediate Continual Service Improvement Certification is an intermediate level certification offered to professionals within the ITIL® qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Continual Service Improvement publication.

Target Audience

This certification is most relevant for :Senior ITSM Professionals & engineers.IT Managers and Operations ManagersSystem Administrators/AnalystsService Delivery ProfessionalsOther professional related to IT service management at strategy level

Course Objectives

Define continual service improvementDescribe continual service improvement principles and processesExplain continual service improvement methods and techniquesImplement continual service improvementDefine strategies for challenges, CSFs, and risk factors  

Course Curriculum

Section 1: ITIL® Intermediate CSI
Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Processes Organizing for Continual Service Improvement Organizing for Continual Service Improvement Technology ConsiderationImplement Continual Service Improvement Challenges Critical Success Factor and Risks Summary