ITIL® Intermediate: Service Design


ITIL® Intermediate: Service Design

ITIL® Service Design is ITIL Intermediate module in Life Cycle track. This module focuses on the IT Service Design Concepts to design IT infrastructure as per Service Strategy guidelines aiming to minimizing the total cost of ownership. ITIL Service Design has several processes : Design Coordination, Service Catalogue Management, Service Level Management, Risk Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Compliance Management, Architecture Management, Supplier Management. The main goal is to build resilient IT infrastructure design minimizing the total cost of ownership considering the guidelines from strategy.

Target Audience

This certification is most relevant for :

  • Senior ITSM Professionals & engineers.
  • IT Managers and Operations Managers
  • System Administrators/Analysts
  • Service Delivery Professionals
  • Other professional related to IT service management at strategy level

Course Objectives

Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management



Course Curriculum

Section 1 : ITIL® Intermediate Service Design

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology related activities
  • Organizing for Service Design
  • Technology Considerations
  • Implementation and Improvement of Service Design
  • Challenges, CSFs and Risks
  • Summary