ITIL® Intermediate: Service Operations


ITIL® Intermediate: Service Operations

ITIL® Service Operation is a ITIL Intermediate module in Life Cycle track. This module focuses entirely on the ITSM operations best practices. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform.The SO module provides best practice guidelines in coordination and execution of activities that enable the ongoing management and operation of services developed or implemented during the service strategy, design and transition.

Target Audience

This certification is most relevant for :Senior ITSM Professionals & engineers.IT Managers and Operations ManagersSystem Administrators/AnalystsService Delivery ProfessionalsOther professional related to IT service management at strategy level

Course Objectives

After completing this course, you will be able to:Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL libraryExplain the involvement of Service Operation staff within other lifecycle stagesDescribe the Operational Activities in other Lifecycle StagesExplain how Service Operation (SO) is organized and how its functions are structuredList the challenges, critical success factors and risks associated with Service Operations  

Course Curriculum

Section 1 : ITIL Intermediate SO
Introduction to Service OperationService Operation PrinciplesService Operation Processes Common Service Operation Activities Organizing for Service Operation Technology Considerations Implementation of Service Operation Challenges, Critical Success Factors and Risks Summary, case studies, exam preparation and directed