ITIL® Intermediate: Service Strategy


ITIL® Intermediate: Service Strategy

ITIL® Service Strategy is ITIL Intermediate module in Life Cycle track. This module focuses entirely on the Strategy aspects of ITIL Service Management to deliver value to the customers. There are five processes in this ITIL Service Strategy module focused on individual areas of Strategy Management, Service Portfolio Management, Financial Management, Demand Management and Business Relationship Management. The main goal is to think strategically from IT Organization perspective to decide on the best value proposition for IT service management.

Target Audience

This certification is most relevant for :Senior ITSM Professionals & engineers.IT Managers and Operations ManagersSystem Administrators/AnalystsService Delivery ProfessionalsOther professional related to IT service management at strategy level

Course Objectives

By the end of ITIL® SS certification training you will:Understand the purpose, principles and processes in service strategyExplain governance in terms of service strategyIdentify how to organize for service strategyDefine the technological considerations in service strategyExplain the implementation of service strategyIdentify challenges, critical success factors and risksCreate and operate customer-focused ITIL service strategies  

Course Curriculum

Section 1: ITIL® Intermediate SS
Introduction to Service Strategy Service Management as a Practice Service Strategy Principles Service Strategy Processes Service Strategy, Governance, Architecture and ITSM ImplementationOrganizing for Service StrategyTechnology Considerations Implementing Service StrategyChallenges, Critical Success Factors and Risks Summary