ITIL® Intermediate: Service Transition


ITIL® Intermediate: Service Transition

ITIL® Service Transition is a ITIL Intermediate module in Life Cycle track. This module focuses on the implementation part of the IT Service Management as per the Design guidelines from Service Design phase. ITIL Service Transition has several processes: Change Management, Change Evaluation, Project Management (Transition Planning and Support), Application Development, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management. The main goal is to build and deploy IT services as per Service Design guidelines

Target Audience

This certification is most relevant for :

  • Senior ITSM Professionals & engineers.
  • IT Managers and Operations Managers
  • System Administrators/Analysts
  • Service Delivery Professionals
  • Other professional related to IT service management at strategy level

Course Objectives

At the end of  ITIL Intermediate ST training, you will be able to:

  • Describe the purpose, principles and processes in service transition
  • Identify effective personnel management through service transitions
  • Identify challenges, critical success factors and risks
  • Understand how to plan and manage the transitions using new or revised resources
  • Understand and manage changes to IT services in line with business strategy and customer expectations
  • Identify the role of service transition in flexible change management and improvement of service delivery



Course Curriculum

Section 1 : ITIL Intermediate ST

  • Introduction to Service Transition 
  • Service Transition Principles
  • Service Transition Processes
  • Managing people through Service Transition 
  • Organizing for Service Transition
  • Technology Considerations
  • Implementing and improving Service Transition
  • Challenges, Critical Success Factors and Risks 
  • Summary